Montreal Soccer Schools Privacy and Security Statement

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Montreal Soccer Schools is committed to protecting the privacy and personal information of its customers and employees. In the course of our activities, we collect, use and disclose personal information. It is relevant to know whether our customers or employees have allergies or health problems, not to discriminate against them but to act in an emergency. Under no circumstances may this information be used to discriminate against a customer or employee.

This Privacy and Security Statement informs you about how we collect, use and disclose personal information, the governance policies and practices we have in place to protect this information, and the choices and rights that apply to your personal information. If you have any questions, please contact us at: info@edsmontreal.com

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About this policy

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This Privacy and Security Statement describes the privacy and information practices of the Montreal Soccer Schools. It applies to information we collect in the course of your interactions with us, including the following:

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• Communications with us, including by telephone, e-mail or text message;

• Use of our website;

• Social media interactions on our websites and other third-party websites such as Facebook, Google and Instagram;

• Interactions on other third-party websites such as Desjardins, Outlook, Qidigo, Activity Messenger and Wix.

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Information collected ​

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We collect information when you visit our website and those of our business partners and other third parties, and when you communicate with us.

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Below is a summary of the categories of information we collect, some of which may be considered "personal information" protected by privacy and data protection laws.

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• General information: includes name, e-mail address, phone number username, physical address, device identifier or unit ID, government-issued identification number, date of birth/age.

• Payment information: this includes credit/debit card and cheque information.

• Commercial information: this includes details of services purchased online and purchase history.

• Account Information:  When you create an account on our websites and those of our business partners and other third parties, we collect the information you provide to register your account, such as your username, password and other account information.

• Refund information: When you request a refund for a service, you may be asked to provide your name, address and telephone number. We collect this information to process and track refunds and to help detect and prevent fraud.

• Demographic Information: This information includes age, sex or gender and any other demographic information you may choose to provide to us.

• Location Information: This information includes location and location based on IP address or mobile device location information.

• Navigational and Usage Information: We collect information about how you interact with our Website, including what you view and the actions and steps you take when using our services.  We may also track the pages you visit on our website.

• Device-related information: We may collect information about the device you use to access our services, including your IP (Internet Protocol) address and other related information, such as the type of browser and operating system you use.

 

Information gathering process

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We collect information directly from you.

Here are some examples of when we collect information from you:

• When you make an online purchase;

• When you interact with us as a registered user of our website or other third-party websites;

• When you access our content through websites, plug-ins and applications linked to social networks, you may allow us to access certain information related to the accounts you use on these social media (including, but not limited to, your name, username, e-mail address, sex or gender) depending on the settings of the social media platforms in order to view the content or as part of the operation of the website, plug-in or application. These social media platforms may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites. Your interactions with social media features are governed by the social media platforms' respective terms of service and privacy policies.

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We collect information from other sources or third parties.  In the course of providing our services and operating our business, we may collect information from various third parties. As a general rule, we or third parties will obtain your consent before collecting personal information from third-party sources, except where permitted or required by law. In some cases, the information we collect from these sources may be aggregated or anonymized so that it cannot be used to directly or indirectly identify a specific individual.

For example, we collect information from :

• Social media platforms;

• Companies that help us process payments;

• Service providers who act on our behalf and collect information;

• Financial institutions and other companies that help provide or support financial products and offers;

• Security and fraud prevention providers;

• Your friends and relations*.

* We may collect information about you from a friend, family member or acquaintance. For example, this information may be provided to us if your friend purchases services and provides your information in the contact section. If you use one of these functions, please ensure that you only submit information from people who would like to receive such a communication, who have given you permission to pass on their e-mail address/telephone number and with whom you have a close personal or family relationship.

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Use of information

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Here are some examples of how we use the information we collect:

• To respond to you and provide you with the services you request;

• To register you for a particular website;

• To process a refund or complaint;

• To provide you with an electronic receipt for a purchase from our online store;

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If you choose to provide us with your e-mail address, we will use it to create personalized audience lists based on the service purchased. We may use this address to send you relevant information about our services or any other information we consider relevant.  To remove yourself from personalized audience lists, please contact the following address: info@edsmontreal.com.

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Transfers to service providers for processing purposes

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We may transfer your information to our service providers who perform services on our behalf. Our service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions.

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Specifically, we transfer your information to our service providers for the following purposes:

• Security and payment service providers

• Technology providers who develop, maintain and enhance our systems and platforms

• Legal and accounting service providers

• We may also disclose information to collect debts.

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Your privacy preferences

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You have the right to withdraw your consent to the collection, use and disclosure of your information at any time, subject to legal or contractual requirements and reasonable notice. To exercise this right, please contact us at info@edsmontreal.com.

If you withdraw your consent, this may affect our ability to provide you with the services you have requested.

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Your account: 

Registered users of our partner website Qidigo can update their information in the My Account section of our website or request deletion or closure of their accounts by contacting Customer Care. If you are not a registered user of our website, you may contact customer support. We retain some of your data to comply with legal requirements and for other legal or business purposes.

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Access to and correction of your personal information

To the extent required or permitted by applicable law, you have the right to access and correct your personal information in our files if it is inaccurate, incomplete or out of date.  You may exercise these rights in the following ways:

• As a registered user of our website, you can access and update your profile information at any time from the "My Account" button located at the top of any page of the Qidigo Web site to which you are registered.

• By contacting us through the "Contact" section.

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How we protect, store and transmit your information :

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We use a combination of physical, technical and organizational measures to protect your personal information. These measures are adapted to the volume and sensitivity of the information, the purposes for which it is used and the format in which it is stored, and include the following:

• A privacy and confidentiality framework governing the protection of personal information throughout its life cycle. This framework defines the roles and responsibilities of our staff, provides a process for handling privacy complaints, and deals with the retention and destruction of personal information.

• Internal policies and procedures that define the roles and responsibilities of our employees throughout the information life cycle and limit their access to this information on a "need-to-know" basis.

• Technical safeguards such as encryption, firewalls, passwords, anti-virus software and secure technologies are used to protect information transmitted over the Internet. For example, when you place orders on our Web site or through other third-party Web sites, all your order information, including your credit card number and shipping address, is transmitted over the Internet using SSL technology, which ensures that your browser encrypts your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent anyone other than the operators of our Web sites from capturing and viewing your personal information. A designated Privacy Officer to oversee our compliance with applicable privacy and confidentiality laws. Employee training on privacy, confidentiality and data security.

Although we use appropriate means to protect our websites and your information, the Internet is not completely secure. The measures we use are appropriate to the type of information we collect. However, we cannot promise that your use of our websites or mobile applications will be completely secure. We encourage you to exercise caution when using the Internet. Online access to your personal information is protected by your chosen password. We strongly recommend that you do not divulge, share or reuse your password, and that you use unique passwords for all your online accounts.

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Data storage​

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We retain the personal information we collect for as long as is reasonably necessary to fulfill the purposes set out in this Privacy and Security Statement or at the time it was collected, unless a shorter retention period is required by law.  We may retain personal information after the end of our relationship with you. The length of retention may vary depending on factors such as the following:

• The need to maintain books, records and files or to comply with legal requirements;

• The need to respond to inquiries or resolve complaints;

• The operation, expansion and improvement of our business;

• The need to prevent fraud, protect assets and promote safety; and

• To protect your rights and security, ours or those of third parties.

If we no longer need your personal information for any of these purposes, we will delete or anonymize it in accordance with applicable law, unless we are required or permitted by law to retain it longer.

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Changes to this Privacy and Security Statement

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From time to time, we may update our privacy and confidentiality policies, including this Privacy and Security Statement, to reflect changes in our information handling practices, to comply with applicable laws and regulations, or to improve the clarity and transparency of our policies. If we make material changes to our Privacy and Security Statement, we will notify you by posting an updated copy on our website and by any other means permitted or required by applicable law, such as by sending you an e-mail, posting a notice in a prominent location on our website, or providing notice through other communication channels that we believe are reasonably likely to reach you. Please check our website regularly for updates.

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To contact us :

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If you have any further questions or concerns about how we handle your personal information, or if you wish to view or update your personal information or correct any inaccuracies, or if you wish to withdraw your consent, you may contact us by e-mail at info@edsmontreal.com.

Cookies and similar technologies

When you visit our website, other third-party websites or our social media sites, some use cookies, web beacons or pixels and similar technologies to collect information about how you interact with our services and content, such as the web pages you visit, the time and date of your visit, the links you click and your IP address. We may also collect information about your device type, operating system and browser type. The tools may also collect information about your activities over time and about various digital services offered by us or by third parties.

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What are cookies and similar technologies?

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We, our suppliers and third parties use the following tools in particular:

• Browser cookies, which are small text files that Web sites send to your computer or other connected device to identify your browser or store information or settings. They may store information about your preferences and activities, such as login information, shopping cart items, language preferences and pages visited. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or are deleted). We also use first-party cookies (set by us) and third-party cookies (set by advertisers, analytics providers and other third parties). Your browser may allow you to be notified when you receive certain types of cookies and to restrict or disable certain cookies.

• Server logs, which record information about the device, browser, operating system, network and other resources you use to access our digital services.

• Web beacons and pixels, which are small electronic images deployed on websites and e-mails that collect information about how users interact with content. They are used to measure the effectiveness of our communications, marketing and marketing campaigns and to analyze how users interact with our digital services. Some of our advertising partners and analytics providers may also use web beacons or pixels to track activity on our digital services, such as the pages users visit, the links they click and the content they access and view.

• Application software, which is the software in our mobile applications and other connected devices that collect information about how you interact with digital services.

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How we use cookies and similar technologies

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We and our partners use cookies and similar technologies to improve the performance of our services, analyze user behavior and interests, and personalize our services and marketing communications. We also use these technologies to deliver interest-based advertising across different channels and to measure and improve the effectiveness of our marketing and sales campaigns.

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Specifically, we, our service providers and third parties use the information collected through these tools to do the following:

• Facilitate the shopping, shopping cart, checkout and payment process by storing your purchase selections;

• Identify new visitors and users;

• Recognize returning customers;

• Learn how you accessed our digital services;

• Keep you connected to our digital services;

• Measure the performance of our marketing and merchandising campaigns across different online channels, such as our ads or advertisements displayed on third-party websites or platforms.

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Managing cookies and similar technologies

This section provides you with information about your options for controlling our tracking tools. We may update this section from time to time with information about new tools that may be available to you to save your preferences.

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Cookie preferences

When you first access our website from your computer, tablet or mobile device, a banner will appear informing you of your choices and how to consent to our use of functional cookies, analytical and performance cookies and targeting cookies. If you choose not to accept these cookies, some features of our website or mobile application may not function properly.

You may withdraw your consent to these non-essential cookies, or change the preferences you have set, at any time by selecting the appropriate settings.